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Terms & Conditions

General Terms & Conditions | Shipping & delivery 
Payment options | Exchanges, returns & complaints

 


General Terms & Conditions


The following terms and conditions apply to all agreements made with Delightful AB (Delightfulhair). By completing an order you accept these terms and conditions. The terms and conditions apply only to consumers placing orders via our online webshop at www.delightfulhair.co.uk. Orders made by those under the age of 18 are considered cash purchases and require a guardian’s approval. Subject to final sale and any image and typographical errors on the website, including errors relating to product description or technical specification, inaccurate pricing and price modifications (such as changes in prices from suppliers or currency fluctuations), or inaccurate information with regards to product availability.

Delightful AB reserves the right to correct any such errors and change or update information without prior notice. In case of inaccurate pricing of an item you have ordered, we will notify you and await your approval of the corrected price before completing the order. All webshop pictures and images are for illustration purposes only and cannot be guaranteed to depict the exact quantity, appearance, features, or origin of any product. All webshop content is owned by Delightful AB or its licensors. The information is protected by, inter alia, intellectual property and market legislation. This means that trademarks, trade names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without the prior written consent of Delightful AB. 

Please contact our Customer Service if you are unhappy with the products that you have ordered from our webshop. Should you still not be satisfied, you may contact the Swedish National Board for Consumer Disputes or the EU Commission online platform for dispute resolution: http://ec.europa.eu/odr. We intend to participate in the dispute resolution process. Delightful AB complies with the Personal Data Act (PDA). In connection with registering and ordering, you agree that we store and use your information in our business in accordance with the Personal Data Act in order to fulfil our agreement with you. All product prices in the webshop at www.delightfulhair.co.uk include 25% VAT.
 


Shipping & delivery


Once you have completed your purchase, an order confirmation will be sent to you. Please read it and make sure all information is correct. When your order is shipped from our warehouse, you will receive a confirmation of delivery to the email address you’ve entered upon check-out. The delivery confirmation includes a tracking number that enables you to track your package.

Orders placed on weekdays before 3 PM will be shipped the same day. Delivery time is 2-5 business days. Delivery time may be longer in connection with major holidays or traffic disruptions. Should we fail to deliver as agreed, due to no availability, we will contact you at your registered email. In that case, you may choose to change, wait, or cancel the purchase. A shipping charge of £4,99 is applied to orders under £100. 

Normally, your delivery will arrive in your mailbox as standard mail within 2-5 business days after leaving our warehouse. Packages that are too bulky will be sent directly to your nearest post office. In such cases, you’ll receive a slip with which you can easily collect your package. Items that are not collected will be returned to us. If you do not collect your package you will be charged for any shipping and handling costs. These costs currently amount to £25.
 


Payment options


KLARNA CHECKOUT

Klarna Checkout makes it simple and safe for you to shop online. By using Klarna Checkout you are offered various payment options. Payment methods include:

  • invoice
  • account credit
  • card payment
  • direct online bank payment.

Invoice is set as the default payment option. 

To be eligible to use Klarna Checkout, you must:

  • have full legal capacity to enter into a contract;
  • be at least eighteen (18) years old; and
  • provide your personal details.

Using Klarna Checkout is itself free of charge, however, additional taxes, interest and fees may be payable if you select any of the payment options.

Read more about Klarnas terms and conditions here.  

PAYPAL

Pay quickly and more securely by using PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card linked to your PayPal account. For more information go to www.paypal.com